Community Standards

Every day, people use Smart Social to share their experiences, connect with friends and family, and build communities. We are a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages.

We recognize how important it is for Smart Social to be a place where people feel empowered to communicate, and we take our role seriously in keeping abuse off our service. That's why we've developed a set of Community Standards that outline what is and is not allowed on Smart Social.

Our policies are based on feedback from our community and the advice of experts in fields such as technology, public safety and human rights. To ensure that everyone's voice is valued, we take great care to craft policies that are inclusive of different views and beliefs, in particular those of people and communities that might otherwise be overlooked or marginalized. REITERATING OUR COMMITMENT TO VOICE.

The goal of our Community Standards has always been to create a place for expression and give people a voice. This has not and will not change. Building community and bringing the world closer together depends on people's ability to share diverse views, experiences, ideas and information. We want people to be able to talk openly about the issues that matter to them, even if some may disagree or find them objectionable. In some cases, we allow content that would otherwise go against our Community Standards – if it is newsworthy and in the public interest. We do this only after weighing the public interest value against the risk of harm and we look to international human rights standards to make these judgments.Our commitment to expression is paramount, but we recognize that the Internet creates new and increased opportunities for abuse.

For these reasons, when we limit expression, we do it in service of one or more the following values:Authenticity: We want to make sure that the content people are seeing on Smart Social is authentic. We believe that authenticity creates a better environment for sharing, and that's why we don't want people using Smart Social to misrepresent who they are or what they're doing.

Safety: We are committed to making Smart Social a safe place. Expression that threatens people has the potential to intimidate, exclude or silence others and isn't allowed on Smart Social.

Privacy: We are committed to protecting personal privacy and information. Privacy gives people the freedom to be themselves and to choose how and when to share on Smart Social and to connect more easily.

Dignity: We believe that all people are equal in dignity and rights. We expect that people will respect the dignity of others and not harass or degrade others.Our Community Standards apply to everyone, all around the world, and to all types of content. They're designed to be comprehensive – for example, content that might not be considered hateful may still be removed for violating a different policy. We recognize that words mean different things or affect people differently depending on their local community, language or background. We work hard to account for these nuances while also applying our policies consistently and fairly to people and their expression.

People can report potentially violating content, including Pages, groups, profiles, individual content and comments. We also give people control over their own experience by allowing them to block, unfollow or hide people and posts.The consequences for violating our Community Standards vary depending on the severity of the violation and the person's history on the platform. For instance, we may warn someone for a first violation, but if they continue to violate our policies, we may restrict their ability to post on Smart Social or disable their profile.

We may also notify law enforcement when we believe that there is a genuine risk of physical harm or a direct threat to public safety.Our Community Standards are a guide for what is and isn't allowed on Smart Social. It is in this spirit that we ask members of the Smart Social community to follow these guidelines.